Operations Specialist

Yardly

About Us

Yardly is a managed service marketplace that allows customers to easily order lawn care and snow removal services, reliably performed by a network of insured, vetted and highly-rated contractors.

About The Role

Are you an epically awesome individual looking to apply your skills in a fast-growing startup? We're looking for highly motivated self-starters who are passionate about making a difference, eager to learn and grow, constantly improving how they do things, and always accountable.

Responsibilities

- Provider relations: build and maintain strong, lasting relationships with the providers, collect their feedback and increase the retention rate
- Provider support: provide real-time support to the providers, help them deliver quality service in a timely manner. Solve day to day issues
- Quality control: make sure the service quality is up to or above our standard
- Performance review: review providers’ performance regularly and respond accordingly
- Service capacity: make sure there is always enough service capacity form the providers, identify and predict the need for recruiting and coordinate with the recruitment team
- Improvement: actively participate and help our team improve the business process/systems which aim to provide a great provider experience and allow them to deliver quality services in a timely manner

Requirements

- Strong verbal and written communication skills
- Ability to build and improve business relationships
- Excellent problem-solving skills
- Be able to work independently in a fast-paced environment with minimal supervision
- Strong attention to detail
- Strong analytical skills
- Highly skilled in data analysis tools (such as Google Sheets/Excel)
- Experience working in startup companies is preferred
- Experience working in snow removal & lawn care industry is an asset
- Willingness to work a flexible schedule (i.e. when it snows)

Additional Info

Perks
- A passionate, energetic team with a fun, startup company culture
- Fast growth opportunities that allow you to maximize your potential
- A fantastic work environment in a vibrant tech community
- Competitive salary and fully paid health benefits

Please send in your cover letter and resume for consideration. Applications without a cover letter will be automatically rejected. Only shortlisted candidates will be contacted. Thank you for your interest.

Location

Toronto, Canada

Type of Role

Full Time

Deadline to Apply

Start Date

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